Terms of trade
TICKETING TERMS AND CONDITIONS
In order for the purchaser and/or holder (hereinafter referred to as “you” or “your”) of a valid ticket to enter the event (the “Event”), you must possess a valid ticket that permits access to the Event and check in at marked locations during specified time periods.
ARTICLE 1: YOUR TICKET
Please be advised, the purchase and/or use of a ticket to, and/or entry into, the Event shall constitute your unconditional acceptance to be bound by (i) any and all of the terms and conditions contained within this agreement (this “Agreement”) between you and Equestrian Sport Productions, LLC (“ESP”), and Global Equestrian Group ApS (“GEG”) (collectively, the “Company”) to attend all or part of the Event. For the avoidance of doubt, your presence at the Event will be governed by this Agreement.
For safety reasons, Company reserves the right to, without any prior notice or compensation to you: postpone, cancel, interrupt or stop the Event; change, modify or alter any aspect of the Event; provisionally keep visitors on the Event site at the end of the Event; totally or partially vacate the Event site; and deny access to the Event site regardless of the possession of a valid ticket.
EXCEPT AS EXPLICITLY OTHERWISE PROVIDED HEREIN, YOU UNCONDITIONALLY UNDERSTAND THAT ALL TICKET SALES ARE FINAL. THERE WILL BE NO TICKET REFUNDS AND/OR TICKET EXCHANGES. THE EVENT IS A RAIN OR SHINE EVENT.
- Cancellation due to Force Majeure Event: If the Event is cancelled in whole, or in part, due to a Force Majeure Event (as defined below), you will not be entitled to a refund. Notwithstanding the foregoing, the Company may issue, at the Company’s sole and absolute discretion, a partial or full refund of your ticket, by accounting for, among other considerations, the extent and nature of the cancellation. A “Force Majeure Event” shall mean an act of God, act of terrorism, earthquake, wildfire, flood, tsunami, strike or other labor condition or dispute, an order or injunction of any court or administrative body or any other act of public authority, severe weather threatening the safety of Event attendees or similar contingency or unexpected event, and any such occurrence beyond the reasonable control of Company. You understand that in all instances, the maximum remedy you may receive for any cancellation of any part of the Event, if any, will be the face value of your ticket, excluding all fees, taxes and/or service charges paid by you in connection with the purchase of your ticket.
In no event will the Company or their suppliers, advertisers and sponsors be responsible or liable to you or anyone else for, and you hereby knowingly and expressly waive all rights to seek, direct, indirect, exemplary, incidental, special, punitive or consequential damages, loss of enjoyment or damages for travel and accommodation costs due to changes in events.
By entering the Event, you assume any and all risk and/or danger, known and unknown, foreseeable and unforeseeable, resulting from, or incidental to, the Event, whether occurring prior to, during, or subsequent to, the Event, including, but not limited to, any death, personal injury or loss, damage or liability whatsoever. You understand that your use of your ticket is contingent upon your voluntary assumption of the risk and danger that may result from, or be incidental to, your presence at the Event, whether occurring prior to, during or after the Event, including, but not limited to, any actions or omissions of the Company Parties (as defined herein).
You acknowledge and understand that the ticket is a revocable license to attend the Event for which it was issued, which is subject to revocation and denial of admission without compensation for any reason, including, but not limited to, your attempted or actual violation of any of the rules set forth herein, policy or regulations and for any other action taken by you in violation of any local, state or federal law, or that may endanger other ticketholders.
In order to enter into the Event, you must have your own valid ticket. One (1) ticket is required per attendee and will only be valid on the day(s) of the Event and area(s) of the Event as indicated on the ticket.
Your ticket is not redeemable for cash. There will be no replacements for tickets that are lost, stolen, destroyed or damaged and You unconditionally accept the risk of damage to, loss of and/or theft of your ticket. Your ticket is intended for you only. In no instance shall you share your ticket with any person(s) attending or attempting to attend the Event. If you are discovered to be sharing your ticket with another person(s), Company reserves the right, in its sole discretion, not to grant You access to the Event or eject you from the Event.
To ensure that your ticket is valid, purchase your tickets from Company-authorized sale channels listed on the official Company website, located at [ticketing website]. Tickets from unauthorized sales channels (e.g., scalpers) may be forged. In no event will forged tickets be honored or eligible for a refund.
You must submit your ticket for validation upon entry into the Event.
ARTICLE 2: PROHIBITED ITEMS FOR THE EVENT:
- NO PETS – UNLESS it is a service animal, and you are a person with disabilities, or service animals in-training and have appropriate apparel and have on your person credentials from an accredited school for which the dog is being raised. Emotional Support Animals (ESA) require preapproval prior to entry into the Event. Please e-mail your questions regarding service animals or Emotional Support Animals to the Company at email@example.com.
- NO ALCOHOLIC BEVERAGES, BOTTLES, COOLERS OR CONTAINERS
If you bring any of the items on the above prohibited items list into the Event, such items will be confiscated and discarded and you will be subject to removal from the Event based on the sole discretion of Company. Under no circumstances will Company hold any prohibited items for you.
ARTICLE 3: CODE OF CONDUCT
At the Event, it is forbidden to:
- Try to access or be in sections restricted to certain ticketholders unless in accordance with your ticket or credentials, such as VIP zones, offices, and working areas;
- Climb tents, constructions, fences, closures, lighting columns, tables, benches or any other infrastructure of the Event site;
- Obstruct entrances, exits and evacuation routes and/or to linger at these locations any longer than strictly necessary for entering or exiting the Event site;
- Be under the influence of illegal drugs or any other illegal substances;
- Be clearly suffering from alcohol intoxication that, in Events staff’s sole discretion, has caused you to be in an impaired state;
- Disturb the peace, demonstrate an intent to disturb the peace or provoke someone else to do so, or compromise the safety of the general public;
- Smoke in the non-smoking areas;
- Re-enter the Event after being removed or banned from the Event, even if you are in possession of a new ticket (such ticket will not be refunded);
- Deface, mark, damage, tear down or otherwise destroy, in whole or in part, any of the decorations, infrastructure or part of the Event site;
- Litter or fail to maintain the cleanliness of the Event site;
- Resist the direction of, and search by, security personnel;
You must heed the directions of Event organizers and security personnel at all times whilst on the Event site. If you fail to comply with such directions, you will be removed from the Event site, and, if necessary, Event staff may call on the police for assistance. Event staff and management reserves the right to refuse access to the Event or any venue associated with the Event, or remove any person in their sole and absolute discretion.
ARTICLE 4: RE-ENTRY
Ticketholders that exit the Event will have to purchase a new Ticket to re-enter the Event the same day.
If you are removed from the Event, your ticket shall not be refunded and you will be denied re-entry, even if you are in possession of a new ticket. If you have a new ticket, Event staff may seize that ticket and you shall not receive a refund.
ARTICLE 5: UNAUTHORIZED SALE OR USE OF TICKET
Anyone caught forging entry tickets or any other special admission tickets in order to access or sell such tickets to the Event will be prosecuted without exception. Counterfeit tickets will not be honored or refunded by the Company and your purchase of such ticket(s) is not binding on the Company whatsoever.
Anyone caught tampering with or sharing their ticket will be immediately ejected and banned from the Event.
Tickets may not be resold without prior explicit permission from the Company. Tickets which appear to have been resold without permission from the Company will not be honored or subject to a refund.
The resale, attempted resale, or purchase of your ticket at a price higher than the official purchase price from Company-authorized sale channels is grounds for seizure and cancellation of your ticket without compensation. The only valid tickets are those purchased and/or redeemed through Company-authorized sale channels listed on the official Company website.
ARTICLE 6: RECORDINGS
By attending the Event, you understand, agree and acknowledge that (i) you may be photographed and filmed, and (ii) you hereby provide the Company with your absolute, express consent to be photographed and filmed. You further understand and agree that these images and/or recordings can be registered, stored, transmitted, broadcast/streamed, rebroadcast, and sold for archival, promotional, and/or commercial purposes, in any manner, and in any media, now known or hereafter discovered, without any compensation to you. Your name, image and/or your likeness may be captured as part of and/or used in connection with any broadcast/stream, audio, visual, or audio-visual recording, photograph, or other reproduction or other publication of the Event (the “Footage”) and may also be used by or on behalf of the Company or any of the Company’s parent entities, subsidiaries, affiliates, partners, sponsors, officers, shareholders, successors or assigns for any purpose, including, but not limited to, archival, promotional, and commercial purposes, without any compensation to you. You waive all other rights in and to the Footage, including, but not limited to, all claims of so-called moral rights. This Footage may be used as a means to identify and facilitate the prosecution of illegal or impermissible conduct.
At the Event, there will be camera surveillance for the purpose of ensuring the safety and proper operation of the Event. The Footage may be registered or stored by the Company or governmental authorities for the purpose of ensuring the security and safety of Event attendees and the enforcement of and compliance with the safety regulations on the Event site.
Any recordings made by ticketholders on or near the Event site may not be used for commercial or public purposes, unless consented to by the Company (including, without limitation, having ads run on or beside such videos on YouTube and other video sharing websites). Non-professional grade small video cameras and cameras are allowed at the Event site.
ARTICLE 7: PARKING
The Company disclaims all responsibility from losses or damages to vehicles parked on or near the Event. The Company is not responsible for losses or damage to any vehicle towed from the Event site.
ARTICLE 8: ADA ACCOMMODATIONS
If you would like additional information about available ADA accommodations, please e-mail the Company at firstname.lastname@example.org or visit the official Company website for details at https://equestriansport.com.
ARTICLE 9: MEDICAL CARE
You hereby consent to medical care and transportation in order to obtain treatment in the Event of injury as Event staff, security, police or medical professionals may deem appropriate in their reasonable discretion. You understand this waiver extends to any liability that arises out of, or is in any way connected with, the medical treatment and transportation provided in the event of an emergency and/or injury.
You hereby agree to release and hold harmless the Company Parties from any liability arising out of or in connection with the actions or omissions of the Company Parties related to your medical care.
You recognize and acknowledge that there are hazards and risks of physical injury or illness and that not all such risks can be fully eliminated. By entering the Event site, you voluntarily agree to assume the full risk of death, bodily injury or property damage, regardless of severity, that may sustain as a result of attendance at the Event or while on the premises, except to the extent caused by the gross negligence or willful misconduct of the Company Parties.
ARTICLE 10: INDEMNIFICATION
You hereby indemnify and hold harmless ESP and GEG, their related companies, and each of their respective representatives, officers, directors, owners, members, trustees, agents, attorneys, employees, successors and assigns, and any other designated ticketing agent, Event sponsors/promoters (collectively, the “Company Parties”) harmless from any loss, liability, damage or cost in any way arising out of, or related to, Your actions and omissions at, around, or while traveling to and from, the Event.
You hereby waive, discharge, hold harmless and covenant not to sue the Company Parties from any and all liability arising out of, or in connection with, the Event, for any claims, causes of action, obligations, lawsuits, charges, complaints, controversies, damages, costs or experiences of whatsoever kind, nature, or description, whether direct or indirect, in law or in equity, in contract or in tort, or otherwise, whether known or unknown, arising out of, or related to, the Event, Your attendance at the Event, or your travel to and from the Event, except to the extent caused by the gross negligence or willful misconduct of the Company Parties.
IN NO EVENT WILL THE COMPANY PARTIES OR THEIR SUPPLIERS, ADVERTISERS AND SPONSORS, BE RESPONSIBLE OR LIABLE TO YOU OR ANYONE ELSE FOR, AND YOU HEREBY KNOWINGLY AND EXPRESSLY WAIVE ALL RIGHTS TO SEEK, DIRECT, INDIRECT, EXEMPLARY, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES OR LOST PROFITS, REVENUES OR BUSINESS OPPORTUNITIES, OR OTHER DAMAGES OF ANY TYPE, AND ANY RIGHTS TO HAVE DAMAGES MULTIPLIED OR OTHERWISE INCREASED, ARISING OUT OF, OR IN CONNECTION WITH, THE EVENT OR ANY PRODUCT OR SERVICE PURCHASED AT THE EVENT, EVEN IF THE COMPANY PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND REGARDLESS OF WHETHER THE CLAIM IS BASED UPON ANY CONTRACT, TORT, OR OTHER LEGAL OR EQUITABLE THEORY. WITHOUT LIMITING THE FOREGOING, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT THE COMPANY PARTIES WILL HAVE NO LIABILITY OR RESPONSIBILITY WHATSOEVER FOR (a) ANY FAILURE OF ANOTHER ATTENDEE OF THE EVENT TO CONFORM TO THESE RULES, (b) PERSONAL INJURY OR PROPERTY DAMAGE OF ANY NATURE WHATSOEVER, WHETHER ARISING IN CONTRACT OR IN TORT, RESULTING FROM YOUR ATTENDANCE AT THE EVENT, (c) ANY ERRORS, MISTAKES, INACCURACIES OR OMISSIONS IN ANY CONTENT, OR (d) ANY LOST, STOLEN OR DAMAGED TICKETS, OR FAILURE OF EVENT STAFF OR SECURITY TO HONOR YOUR TICKET. YOUR SOLE AND EXCLUSIVE REMEDY FOR DISSATISFACTION WITH THE EVENT IS TO LEAVE THE EVENT. THE LIMITATIONS IN THIS ARTICLE WILL APPLY EVEN IF ANY LIMITED REMEDY FAILS ITS ESSENTIAL PURPOSE. THE ALLOCATION OF RISK BETWEEN US IS AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN US. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF DAMAGES, SO THESE MAY NOT APPLY TO YOU. IN SUCH CASES, THE COMPANY PARTIES’ LIABILITY WILL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW. IN NO EVENT WILL ATTORNEYS' FEES BE AWARDED OR RECOVERABLE BY YOU.
ARTICLE 11: MISCELLANEOUS PROVISIONS
In no event shall the Company Parties be liable for any claim unless written notice is given within six (6) months from the date of the loss. No suit for any cause may be maintained against the Company Parties unless it is commenced within one (1) year after the Event. The parties hereto specifically consent to personal jurisdiction of said courts.
These terms shall be governed by and construed under the laws of the State of Florida. Any controversy or claim arising out of or relating to these terms shall be brought only in the courts located in Palm Beach County in the State of Florida, unless otherwise specified.
You understand that the Company Parties and all other related parties, including, but not limited to, each of the Company Parties and the related parties’ management, employees, and agents, will not be held responsible, financially or otherwise, for any items that are left, lost, stolen, destroyed, confiscated, damaged or misplaced anywhere at the Event site regardless of fault or reason, so act accordingly. Any and all losses incurred by you under this Article shall be subject to Article 10 above. The Company recommends that you do not bring any valuables to the Event.
You unconditionally agree that the terms and conditions contained herein and/or referenced herein represent the entire Agreement between you and the Company with respect to its subject matter, and shall supersede and replace all prior contemporaneous understandings, communications, and agreements, written or oral, regarding such subject matter which contradict these terms, including, but not limited to, the text contained on the back of the actual Ticket and/or any contrary understanding or agreements between you and the Company. You further confirm that there are no other agreements between you and any of the other Company Parties. You unconditionally agree to be bound by any and all of the terms and conditions contained herein and/or referenced herein and any additions, changes and/or modifications thereof, which may be made from time to time without prior notice to you. Any updates to these terms and conditions will be posted to this website address.
If any provision of this Agreement is found to be invalid or unenforceable, that provision shall be enforced to the maximum extent possible so as to effect the intent of the parties hereto, and the other provisions contained herein will remain in full force and effect. Company’s failure to insist upon or enforce any provision of this Agreement shall not be construed as a waiver of any provision or right.
ARTICLE 12: COVID-19 WARNING
An inherent risk of exposure to COVID-19 exists in any place where people gather. COVID-19 is an extremely contagious disease that can lead to severe illness and death. You assume all risks, hazards and dangers arising from or relating in any way to the risk of contracting a communicable disease or illness – including, without limitation, exposure to COVID-19 or any other bacteria, virus or other pathogen capable of causing a communicable disease or illness, whether that exposure occurs before, during or after the event, and regardless of how caused or contracted – and you hereby waive any and all claims and potential claims against the Company Parties relating to such risks, hazards and dangers.